When I first began planning our trip to NYC, I knew I wanted to start with a tour of the city, to get our bearings and sort of see what we wanted to do with the rest of our time there. As one of our party members was my 98-year old mother, I knew comfort of the vehicle and ease of getting in and out was paramount, and I rapidly came to the conclusion that a private tour was going to be the way to go for us. I did a little research, including talking to the concierge at the hotel we'd be at, and Cliff stood out as someone who could both provide the comfort I was looking for, and really customize the pacing of the tour as well as what we saw. I could not have chosen better in going with Cliff! We chatted on the phone when I made my reservation, and when he picked us up at the hotel, it was like meeting up with an old friend. He is warm, funny, quintessentially New York, and most importantly, incredibly knowledgeable about the city and its history. We spent several hours with Cliff in a wonderful, comfortable van, and I ended up extending beyond the initial time because we were having so much fun and learning so much. We took a trip over to Brooklyn, and I got some of the best photos of the trip. Cliff knows all the prime photo spots all over the city! He left us with a list of things to do on our own in the coming week, and they were all spot on. He understood exactly what WE were looking for. I absolutely cannot imagine a better tour guide/company. While the price of this tour was obviously higher than what one would pay for a “hop on and off” bus ride, it must be considered that the service being provided is white-glove, fully custom. With that in mind, I feel that the value for the tour we received, in this very pricey city, was excellent, especially considering that Cliff followed up with me throughout the week. It would not be an exaggeration to say that spending our first day in NYC on a private tour with Cliff was the thing that made the whole week so great! I'd give him more than five stars if I could.